How can I track my order?
A shipping confirmation email containing your unique tracking information will be sent to the email you provided at checkout after your order ships. Please contact us for any inquiries, we’re happy to assist.
Placing Orders & Payment
Can I make changes to my order after placing it?
Of course! Just contact us and we will take the appropriate steps to ensure you end up with the product that is just right for you.
How long will it take to process my order?
We do our best to process and ship orders within 1-2 business days. Please keep in mind that we may get backlogged during the holiday season in which case it may take longer to process.
What payment methods do you accept?
We accept all major credit cards.
How is tax calculated?
Sales tax is calculated based on the shipping address. Palisades Tahoe conducts sufficient business presence in most states and that requires us to collect and remit sales tax on all orders. The sales taxed charged will reflect applicable state and local taxes.
Do you ship packages internationally?
Unfortunately no, not at this time.
How do you price your shipping?
We offer free shipping on all orders over $35.
What is your return policy?
We want you to be completely satisfied with your purchase, and we understand sometimes things don’t work out. Merchandise can be returned within 30 days of the purchase date with original receipt, tags attached, and in new condition. New condition is defined as no signs of usage or wear with all original materials and tags.
How do I initiate a return?
Please complete our return form. Once your form is submitted an RMA (Return Merchandise Authorization) will be generated. Carefully package your return, write your RMA number on the outside of the box, and include the original receipt with tags attached. We suggest you make a copy of your receipt for your records. Please be sure to ship the package with a carrier that can provide insurance. Palisades Tahoe is not responsible for lost packages in the mailing system. At this time, we can only accept carriers FedEx or UPS:
Palisades Tahoe Retail DC
Attn: E-Com Returns
1365 Quilici Ranch Rd. Building #6 Units 104-107 Verdi NV, 89439
How long do returns typically take?
We will do our best to process your return within 7 days. During peak season (December-March), it may take up to 14 days to process. Please allow one billing cycle for credit card returns to appear on your bank statement.